The company Equisolar, Inc. sent a salesperson to my door the other day claiming I had made an appointment at 2:00 pm for a consultation…,er sales pitch to install solar panels on my home. The trouble is, there was no actual appointment made nor was there any discussion about it. In fact I hadn’t even heard of this company before. My wife told me they had repeatedly left recorded messages on her phone but no appointment had been set by her either.
The friendly salesman gave me a company flyer which also included the company address. Now Equisolar, Inc. claims to be located in southern CA (specifically Encino). Okay. I live in the north part of the state (nearly 1000 miles away). No big deal you say? except one company rep on the phone told my wife they were local. Local to who? Southern Cal? The nice salesman also inexplicably had some of my personal information which according to my wife she had not provided either. Could Equisolar be another aggressive telemarketing company?
I decided to do a little internet exploration on Equisolar, Inc. The Better Business Bureau shows the company in good standing. But that isn’t entirely reliable since the BBB is paid by the businesses to appear on their site. Can we all say “conflict of interest”? But I digress. More online investigation shows a smattering of positive and negative reviews for Equisolar. On some sites like the BBB and Facebook—mostly negative. Now it’s true positive reviews are great for any company and it’s those positive reviews a company would hope to receive in order to positively represent and reflect their business practices. But as a potential customer I want to be sure I am dealing with a reliable, honest and trustworthy company. That is why it’s not only positive reviews I’m interested in. So when I found multiple claims about the company not returning phone calls, treating customers unfairly, or that a salesman arrived to meet for an appointment that was never approved……….I think it’s only natural to become wary.
So let us briefly recap what we’ve learned. A salesman from Equisolar holding my personal information and address arrives to my home unannounced. He claims to have an appointment with my wife and I for a consultation. Online company complaints mention poor customer service, phones going unanswered, robo-like calls and incomplete installations with a few highly suspicious positive reviews thrown in the mix.
Now, I will probably never know if Equisolar provides a great service and can be completely trusted or not because as far as I’m concerned their initial sales tactics are not only a huge shady turn-off but they also displayed a giant red flag with the words, “RUN AWAY FROM THIS COMPANY AS FAST AS YOU CAN”.
Have personal experience with Equisolar? Feel free to comment below.
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Do not believe anything thing the Equisolar salesperson tells you and if you sign a contract make sure that it indicates the kWh it will produce per year..
The sale person told be that I will need 21 panels or 8.4 kW system to produce the 18,913 kWh I used per year, base on the previous year utility bills I provided them, and that was the system they specified on the contract. However after noticing a difference between there contract and the utility companies contract, I ask them to produce calculation indicating the estimated yearly output of the system. Their calculation indicated that it was only producing 11,319 kWh per year, significantly less than what they have mentioned.
Although verbally the indicated that the 8.4 kW panel system was going to produce 18,913 kWh per year, now they say otherwise.
Do not thrust anything day say and if you do decide to go with them make sure the contract specify the yearly output that you are getting so you can compare it with your utility bill.
Do not believe anything they promise and say verbally.
Thank you A. Neris for your comment.